CallNet Call Center Services of Bloomington, Indiana, has been honored with the exclusive ATSI Award of Excellence for the fifth consecutive year. The award is presented annually by the Association of TeleServices International, the industry's trade association for providers of telecommunications and call center services including telephone answering and message delivery.
The Award of Excellence recognizes the high level of service given to callers in all aspects of the call. Judges on an independent panel score call-handling skills such as response time, courtesy, accuracy, and overall services to their clients. After six months of testing, if a company scores 80% or better in all categories, they are presented with the prestigious award.
"We're excited to receive this award for the fifth consecutive year. It really demonstrates our commitment to providing the best possible customer service to our clients," says Charlie Webb, President of CallNet.
In receiving the award for five consecutive years, CallNet has earned the Gold Award for their proven quality service to their customers. ATSI extends its congratulations to the staff of CallNet Call Center Services.
CallNet is a full-service inbound call center located in Bloomington, Indiana. We've been growing our business since 1998, and have over 500 clients in 32 states and 4 countries. We provide answering services for clients in many industries, including medical, property management, construction, transportation, education, plumbing and HVAC, government, and more.
The Associations of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across the United States offering specialized and enhanced operator-based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and Internet services, among others.
If you would like more information on CallNet's services, feel free to contact us today!